U.S. Department of Education (explained here by the Consumer Financial Protection Bureau)
FREE SERVICEAn IDR plan sets your federal student loan payment from your income and family size rather than your balance, and forgives the remaining balance after 20 to 25 years of payments depending on the plan. For someone with no money this month it is the difference between a default and a payment that might be very small. It is NOT debt cancellation now, and unpaid interest behaviour differs between plans, so the balance can grow while you pay. ⚠️ You enrol free through your loan servicer or at studentaid.gov. Nobody needs to be paid to do it. The plans available change with litigation and legislation, so confirm which are currently accepting applications before choosing.
Federal student loans only — private loans have no IDR equivalent, and no company can create one. You must recertify income every year; missing recertification is the standard way a manageable payment snaps back to an unmanageable one. Forgiven balances may have tax consequences depending on the law in the year of forgiveness. If you are already in default, ask the servicer about rehabilitation first — IDR generally follows getting out of default.
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Not financial or legal advice. Program terms change — verify eligibility, amounts, and deadlines with the administering agency before acting.